How to request deletion
- Use the account or profile controls in the HatraFlow app when an account-deletion option is available for your account.
- Alternatively, ask your organization’s HatraFlow administrator to deactivate and delete your employee account.
- Or email info@hatragroup.com with the subject “HatraFlow account deletion”.
Information required
Include your full name, organization, work email or employee ID, module and a clear statement that you want the HatraFlow account deleted. We may request limited information to verify that you are authorized to make the request.
What is deleted
After a valid request, we will delete or anonymize the account profile and personal information that is not required to maintain lawful business records. The account will no longer be usable.
Organization-owned records
Visits, contracts, invoices, payments, project reports, inventory movements and other operational records may belong to the subscribing organization or may need to be retained for legal, financial, security or dispute-resolution reasons. In those cases, personal identifiers will be removed or restricted where reasonably possible, while the required business record may remain.
Timing
We aim to complete verified deletion requests within 30 days. Complex requests or legal retention duties may require more time. We will communicate if additional verification or time is required.
Partial deletion
If you want a specific photo, message, document or incorrect personal detail removed rather than the entire account, describe the exact item in your request. Availability depends on the organization’s rights and applicable retention duties.
Export or save any personal information you are entitled to keep. Account deletion may be irreversible after the applicable processing and backup period.